Digital navigators are working with the public to close the gap in telehealth adoption by guiding users through the technology and setup process. (Photo: Miriam Doerr Martin Frommherz/Shutterstock)

A technology gap between old and young, rural and urban, can make access to telehealth challenging for many people.

“We call patients a week before their doctor visit and ask if they need help,” said Kami Griffiths, executive director of the Community Tech Network. “After several weeks, about 25 percent of the patients ages 55 to 64 needed help. Now we’re starting on the older folks, and we expect a lot more needing help getting to telehealth.”